Returns & Exchanges
At MACOM Medical, we want to ensure you are completely satisfied with your compression garments; therefore, we offer a 14-day return window for items in their original, unworn condition with all medical packaging intact.
Initiate Your Request
Contact our customer service team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number and a returns form.
Prepare the Package
Place the unwashed, unworn garment back into its original medical-grade packaging, ensuring all tags are attached and the hygiene seal is unbroken.
Ship the Item
Securely package the item and send it back to our distribution center using a tracked shipping service to ensure safe arrival for processing.
Quality Inspection & Refund
Once our medical quality control team inspects and approves the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing